The phone shouldn’t wait.
You’re welcoming a guest. The phone rings. Give the next caller a helpful first response, too.
BUILT FOR AUSTRALIAN HOSPITALITY
A warm welcome. Even after hours.
AI phone reception for motels and independent hotels. Answer everyday questions, capture booking enquiries, and connect guests with your team when it matters.
In development. Welcoming Australian pilot properties.
ALWAYS A WARM WELCOME↗
VOCA RECEPTION
A little help, after hours.Concept
A little help, after hours.Concept
A familiar voice. A thoughtful next step.
GUEST
“Hi, we’re running a little late. Can we still check in?”
VOCA
“Of course. I can pass your arrival time to the team so they can help with your late check-in.”
Here to helpProduct concept
✓
Late arrival request captured
↗Ready for your team to follow up.
An illustration of the experience we’re building.
THOUGHTFULLY BUILT FOR
MotelsIndependent hotelsSmall hotel groups
Less repetition, more hospitality.
Parking, Wi-Fi, check-in times. Make room for your team to focus on the people in front of them.
A little breathing room, after hours.
Handle routine enquiries and bring your team in when a guest needs a person.
A THOUGHTFUL EXTENSION OF YOUR FRONT DESK
More time for the guests
in front of you.
Built around the realities of running a property.
These are the capabilities we’re working towards.
PLANNED
After-hours calls
A welcoming first response when your front desk is closed or your hands are full.
PLANNED
Property FAQs
Your property’s parking, facilities and policies, explained clearly in a natural conversation.
PLANNED
Booking enquiries
Capture dates, guest numbers and contact details, and share your existing booking link.
PLANNED
Late-arrival requests
Keep your team informed when travel plans change, with the details they need to follow up.
PLANNED
Human handover
Connect guests with the right person using the handover rules you set for your property.
PLANNED
Call summaries & tasks
See what was discussed, what needs attention and the next step for your team.
SIMPLE FOR GUESTS. CLEAR FOR YOUR TEAM.
A calmer call. A clearer next step.
A helping hand on the phone, with your people at the heart of the experience.
A guest calls.
Guests use the phone, just as they always have. No new app to learn.
VOCA helps or hands over.
Answer a question, capture a request, or bring your team into the conversation.
Your team stays informed.
A clear summary and next step, ready when your team needs it.
A LITTLE CLARITY FOR YOUR DAY
Good morning, team.
Every conversation, with a clear next step.
RECENT CONVERSATIONSOUTCOME
Late arrival
Follow upGuest expects to arrive around 9 pm.
Weekend booking enquiry
Enquiry capturedTwo guests · Two nights · Booking link shared.
Parking information
AnsweredProperty parking directions explained.
Product concept. Sample conversations shown for illustration.
LET’S BUILD IT TOGETHER
Help shape a better
front desk.
Great hospitality starts with understanding the people behind it. We’re looking for Australian motels and independent hotels to help shape VOCA.
Share the calls you get, the challenges you face, and what a truly helpful phone receptionist would look like for your property.
↗ Early conversations with the product team↗ A chance to help prioritise features↗ Updates as the pilot programme develops
Made for the people who make guests feel welcome.
EARLY ACCESS
Be part of what’s next.
Tell us a little about your property. We’ll keep you in the loop.
GOOD TO KNOW
Good questions.
Clear answers.
A little more about where we are
and what comes next.
Is VOCA available today?
VOCA is in development. We’re inviting Australian motels and independent hotels to join the waitlist and express interest in a pilot. Joining does not guarantee a place or a launch date.
Can it make bookings?
Our initial focus is capturing booking enquiries and sharing your existing booking link. Real-time rates, availability and direct booking will depend on authorised integrations and further testing.
Will it work with GuestPoint?
We’re assessing GuestPoint integration. It is not available today, and we are not claiming a partnership. Supported functionality will depend on access and authorisation.
Can guests reach a person?
We’re planning configurable handover rules, so your team can step in when a guest needs a person. The pilot will help validate how this works in practice.
Do I need to change my phone number?
The intended approach is to use forwarding from your existing number. Availability and setup will need to be verified with your telephone provider during onboarding.